If you place an order that includes one or more items that are in pre-order or back-order, shipping will occur once ALL items within that order are available to ship together, so please place separate orders if you would like in-stock items shipped sooner than any pre-order or back-order items. It is the customer’s responsibility to cover the shipping costs if/when the customer wishes to have a second delivery attempt after the product is returned to SubK Shop.
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The customer accepts full responsibility to file any claim(s) with their carrier for damaged and/or lost shipments. SubK Shop will not be held liable or responsible for any additional charges that may apply, and will not be responsible for abandoned packages (packages that are not delivered because the customer hasn’t paid the customs/duties fees due), mis-delivery errors via carrier, incorrect shipping info, stolen packages, losses, product, or shipping refunds. Size/volume/weight standards are determined by and vary per destination, courier, and shipping speed selected by the customer. Please note that international packages that exceed the max size/volume/weight may be split into separate packages and may be subject to additional customs/admin fees per package processed. There is no way for SubK Shop to verify or anticipate what duties will be levied by a country upon delivery as charges vary across the world, so it is the customer’s full responsibility to check with their local postal or customs office to determine if there will be additional costs. Such charges are not included in the product price or shipping and handling cost, and are the customer’s responsibility as SubK Shop is only charging the transportation fee for the order. These charges will typically be due before delivery is attempted. International packages may be subject to import taxes, customs duties, tariff, VAT, fees, etc imposed by the destination country. Any inquiries related to the USA>Korea Express shipping service can be emailed to and a team member will be able to assist you further in Korean. Online orders via the Express shipping service are shipped from Los Angeles, CA (USA). If you submit shipping contact info (name, address, phone number, etc.) of trans-shipment proxy companies or non-Korean residents, packages may be delayed, lost, rejected, or charged additional customs fees, which will be the sole responsibility of the customer and SubK Shop will not be responsible for any loss, damage, or fees incurred. When filling out your shipping address info, please include your PCCC in the "Company" field.
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The Express shipping service to Korea can only be utilized by customers who actually reside in Korea and have a Personal Customs Clearance Code (PCCC). The amount difference between the shipping fee paid at checkout and the actual Express shipping fee charged will be refunded at the time of shipping.
Regarding shipping to Korea, please choose the cheapest international shipping option to complete your purchase and make sure that the shipping address is written in Korean.
** Subject to change based on operational circumstances. (See Return & Exchange and Cancellation Policies below.) Please remember to film a full, unedited Unboxing Video from beginning to end, check the product condition immediately upon receipt, and contact our Customer Support department at for damaged, defective, incorrect, or missing items. The shipping speed applies after the order has been processed.ĭue to the effects of COVID-19, shipping to some countries may be restricted, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order. For high volume orders, it can take anywhere between 5~8 business days** for processing. Orders are typically processed within 2~3 business days** (normal volume) if all items in the order are in stock. Upon arrival, order processing will begin (detailed shipping updates can be found on our social media). Once a product releases in Korea, it takes about 2~3 business days** for it to arrive at our warehouse in the U.S.
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